Join the TolaData team!
TolaData fosters a working culture that enables creativity and open discussion while delivering efficient and exceptionally useful M&E solutions. Our engineers excel when confronted with the unique challenges of working with humanitarian data by enabling open collaboration and respect for the opinions of all members of our teams. TolaData is a unique place that will allow you to grow and develop in an interesting and socially responsible environment.
Current Openings
Customer Success Manager — Key Accounts — Remote · Full-time (40 hrs/week)
Application deadline: 8 September 2026 · Start date: 15 October 2026
TolaData is looking for an experienced customer success professional to take end-to-end ownership of a portfolio of our key accounts — from onboarding through adoption, renewal, and expansion. You’ll work directly with funders, NGOs, and international development clients, and be accountable for the retention and growth of your portfolio.
What you’ll do
- Lead structured client onboarding, tailored training, and smooth offboarding
- Own key-account relationships, renewal negotiations, and expansion revenue
- Support business development through demos, webinars, and sales materials
What we’re looking for
- 5+ years working with NGOs, foundations, or the international development sector
- Proven end-to-end SaaS account ownership (renewals, growth, customer success)
- Experience with MEL/M&E and digital data-collection tools
- Fluent English; professional French strongly preferred, Spanish a plus
How to apply: Full application details — including how to submit your cover letter, CV, and salary expectation — are in the job description PDF below. Please download and read it before applying.
